Table of Contents
HiLock is committed to protecting and respecting your privacy in connection with your use of our website and other programs, applications and features (collectively referred to herein as the “Tool” or “Tools”.) This Privacy Statement explains how HiLock(collectively, “HiLock,” “we,” “us,” or “our”) collect, use, share and process your information.
1. Information We Collect
We may collect the following information:
- Name, email address, phone number
- Company name and country
- Inquiry details submitted through forms
- Technical data such as IP address, browser type, and cookies
Apart from where explicitly stated in the information below, we will not share your personal data with any third parties or third countries without your consent.
2. Confidentiality And Security
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at haiqi.liang@chuntian-ctt.com
3. Emails, Newsletters And Other Electronic Communications
Occasionally we send out newsletters and other information (such as news, articles, industry insights, promotional material and invitations to events, etc.) via email. Our aim is to only send you information that you may find of interest and that supports you in your work. If you no longer wish to receive these email communications, please contact us at haiqi.liang@chuntian-ctt.com to unsubscribe.
We may also send you customer service emails in response to an action taken by you. For example, registration confirmation, form submission confirmation or information about an event you have registered for. We may also send you information needed to support you as a customer, or that we are legally required to send.
If you provide your mobile phone number through the tools used, we may send you an SMS message with important information (such as cancellation of an event, or changes to time/venue for an event that you have registered to attend).
4. Forms & Survey Tools
We use online forms and surveys that are integrated with our customer relationship management solution. We also use various software as Service Tools for management of some forms and surveys. These tools fulfil GDPR requirements to ensure your personal data are protected.
5. External Webinars
We offer open webinars using standards service tools. To attend a webinar you are required to register in a predefined form. Your personal information is used to send event reminders, to be able to contact you should the event be amended or cancelled, and to inform you about related events or information that may be of interest to you.
The service tools used operates globally, which means your personal data may be transferred to or stored in the United States or in other countries around the world. If your personal data is transferred outside of the European Economic Area (EEA), service providers used will:
Process it in a territory which the European Commission has determined provides an adequate level of protection for personal information; or Implement appropriate safeguards to protect your personal information, including transferring it in accordance with applicable transfer mechanism, including the European Commission’s standard contractual clauses.
6. Cookies And Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookies through your browser settings.
7. Sharing Of Information
We do not sell your personal data. We may share your information with:
Some of our partners and suppliers may have part of their operations in countries outside the EU/EEA (a so-called third country).
Legal authorities if required by law.
8. Access To And Deletion Of Personal Information
To find out what personal data we hold about you, to request correction, or to request the deletion of your personal data that we have on file please email us at haiqi.liang@chuntian-ctt.com , We will respond to your request in a reasonable timeframe.
9. Uses Made Of The Information
We use information held about you for legitimate business interests in the following ways:
- To ensure that content provided by the Tools is presented in the most effective manner for you and for your computer or other device.
- To provide you with information, products or services related to HiLock that you request from us or which we feel may interest you and benefit you in your work.
- To provide you with customer service communications, including events or activities you have registered for.
- To carry out our obligations arising from any agreements entered into between you and us.
- To allow you to participate in interactive features of the Tools, when you choose to do so.
- To notify you about changes to the Tools.
- To understand your broad, non-specific geographic location to help us identify groups of users by general geographic market.
- We may also ask you to complete surveys that we use for marketing and research purposes, although you do not have to respond to them.
- Details of your visits to and interactions with the Tools including, but not limited to, traffic data, location data, weblogs and other communication data.
10.How Long Will We Keep Your Data?
We will not keep personal information in a form which permits identification of data subjects for longer than is necessary for the purposes for which the personal data are processed.
11.Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent at any time
12.International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, where data protection laws may differ.
13.Changes To Our Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.
14.Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to haiqi.liang@chuntian-ctt.com. As an alternative, you may contact HiLock at 86-133-1897-5847 and ask to speak to the Data Protection Officer.
This Privacy Policy is effective as of 2026 and was last updated in 2026.
HiLock head office address is at 136 Qingnian Road, Jinwan District, Zhuhai, Guangdong Province, China.